Privacy Policy
Last Updated: June 23, 2025
Introduction
HaulinCars ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, password, and profile information
- Identity Verification: Driver's license, business information, and other verification documents
- Contact Information: Address, city, state, zip code, and country
- Payment Information: Credit card details, bank account information, and billing address
- Vehicle Information: Make, model, year, VIN, color, and condition of vehicles being transported
- Location Information: GPS location of drivers, vehicles, and mobile devices using our Service
- Communication Data: Messages, emails, and other communications between users of our platform
Usage Information
We automatically collect certain information about your device and how you interact with our Service:
- Device Information: IP address, device type, operating system, browser type, mobile network information
- Usage Data: App features used, buttons clicked, pages viewed, time spent on pages
- Log Data: Error reports, performance data, and diagnostic information
- Location Data: Real-time location of vehicles and drivers when location services are enabled
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our Service
- Processing and fulfilling orders for vehicle transportation
- Facilitating communication between customers, carriers, and drivers
- Tracking vehicle locations and providing estimated arrival times
- Processing payments and managing billing
- Verifying user identities and preventing fraud
- Sending service-related notifications and updates
- Responding to customer service requests and support needs
- Analyzing usage patterns to improve user experience
- Complying with legal obligations
Data Retention
We retain different types of data for varying periods based on the purpose for which it was collected:
Account Information
- Active Accounts: We retain your account information for as long as your account remains active
- Inactive Accounts: After 1 year of inactivity, accounts may be archived
- Deleted Accounts: Personal information is deleted or anonymized within 90 days of account deletion
Order and Transaction Data
- Order Records: Retained for 7 years to comply with tax, legal, and accounting requirements
- Payment Information: Credit card and bank details are deleted or anonymized 2 years after the last transaction
- Shipping Documents: Retained for 3 years after order completion
Location and Tracking Data
- Vehicle Location Data: Retained for 90 days for operational purposes
- Driver Location History: Retained for 90 days for performance analysis and dispute resolution
- Trip Routes: Retained for 1 year for analytics and service improvement
Communication Data
- In-app Messages: Retained for 1 year after the conversation ends
- Support Requests: Retained for 2 years after resolution
Usage Data
- App Usage Analytics: Retained in aggregated form for 2 years
- Log Data: Retained for 90 days for troubleshooting and security purposes
Account Deletion and Data Removal
Requesting Account Deletion
You may request to delete your account at any time by:
- Using the account deletion option in the app settings
- Emailing our support team at privacy@haulincars.com
- Contacting us at the address provided at the end of this policy
What Happens When You Delete Your Account
When you request account deletion:
- Account Deactivation: Your account will be deactivated within 30 days of your request
- Personal Information: Your personal information will be deleted or anonymized within 90 days
- User Content: Content you've shared may remain if it's been used in completed transactions
- Data Exclusion: Your information will be excluded from future data processing activities
- Marketing Communications: You will be removed from all marketing communications
Information We May Retain
Even after account deletion, we may retain certain information:
- Information necessary to comply with legal obligations, such as tax and financial records
- Information needed to prevent fraud or future abuse
- Aggregated, anonymized data that no longer identifies you
- Information that has been shared with third parties as permitted by this Privacy Policy
- Information that other users have copied or stored, such as messages sent to them
Data Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who help us provide and improve our Service, such as payment processors, mapping services, and cloud storage providers.
Business Partners
Companies we partner with to offer integrated services, such as insurance providers or vehicle inspection services.
Legal Requirements
We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Mobile App Permissions
Our app requires certain permissions to function properly:
- Location: To track vehicles and optimize routes (can be disabled, but will limit functionality)
- Camera: To document vehicle condition and scan documents
- Storage: To save documents and images locally
- Contacts: To facilitate sharing and referrals (optional)
- Notifications: To provide updates on order status and important alerts
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing of your personal information
- Portability: Request transfer of your personal information to another service
- Objection: Object to processing of your personal information
To exercise these rights, please contact us using the information provided at the end of this policy.
Children's Privacy
Our Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete this information.
Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us: