Terms of Service

Last Updated: June 23, 2025

1. Acceptance of Terms

By downloading, installing, or using the HaulinCars mobile application ("App") or accessing any of our services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our App or Services.

2. Description of Service

HaulinCars provides a platform connecting customers who need to ship vehicles with carriers who can transport them. Our Services include but are not limited to:

  • Vehicle shipping order management
  • Real-time vehicle tracking
  • Trip planning and optimization
  • Document management
  • Payment processing
  • Communication between customers, carriers, and drivers

3. User Accounts

3.1 Account Creation

To use certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Account Types

Our platform supports different user roles (Customer, Carrier, Driver, Dispatcher) with varying permissions and capabilities. You agree to use the platform only in accordance with your assigned role.

3.4 Account Termination and Deletion

You may request to terminate your account at any time by contacting our support team. Upon receiving a verified request for account deletion:

  • We will deactivate your account within 30 days of receiving your request
  • Personal information will be deleted or anonymized according to our data retention policy
  • Some information may be retained for legal, business, or operational purposes as outlined in our Privacy Policy
  • Deletion of your account may not remove information that has already been shared with third parties as permitted by these Terms and our Privacy Policy

4. User Content

4.1 Content Ownership

You retain ownership of any content you submit through our Services, including photos, documents, and communications ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content for the purpose of providing and improving our Services.

4.2 Prohibited Content

You agree not to submit content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.

5. Data Usage and Privacy

5.1 Data Collection

We collect and process personal data as described in our Privacy Policy. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate.

5.2 Location Data

Our App collects and processes location data to provide vehicle tracking and route optimization services. You can disable location services through your device settings, but this may limit functionality.

5.3 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Active accounts: Data is retained while your account remains active
  • Inactive accounts: After 1 year of inactivity, accounts may be archived
  • Order data: Retained for 7 years for financial and legal purposes
  • Payment information: Deleted or anonymized after 2 years
  • Location data: Retained for 90 days for operational purposes

5.4 Data Deletion

Upon account deletion, your personal data will be:

  • Deleted or anonymized within 90 days of account termination
  • Excluded from future data processing activities
  • Removed from marketing communications

However, we may retain certain information as required by law or for legitimate business purposes, such as:

  • Information necessary for tax, legal, or accounting purposes
  • Aggregated or anonymized data that no longer identifies you
  • Information needed to prevent fraud or future abuse

6. Payments and Fees

6.1 Payment Terms

Payment terms for vehicle shipping services are as specified during the order process. All payments are processed securely through our platform.

6.2 Refunds

Refund policies are as specified during the order process and may vary based on the specific service.

7. Limitation of Liability

To the maximum extent permitted by law, HaulinCars shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, resulting from your use of the Services.

8. Dispute Resolution

Any disputes arising from these Terms shall be resolved through arbitration in accordance with the rules of the American Arbitration Association.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website and within the App. Your continued use of our Services after such modifications constitutes your acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

11. Contact Information

If you have any questions about these Terms, please contact us at: